by Mark Farrer-Brown | 7th November 2021 | Culture, Leadership, Managing Conflict, Relationships
If you want to avoid defensiveness, resistance, conflict, and underperforming individuals and teams, choose empathic and compassionate ways to communicate The culture at Microsoft in 2014 when Satya Nadella became the CEO was toxic – full of hostility,...
by Mark Farrer-Brown | 28th May 2021 | Culture, Feedback, Leadership, Talent Development
Do you want to get better at something, and get there quicker? Feedback is going to be your key tool. “The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.” William Pollard Feedback is embedded in certain professions....
by Mark Farrer-Brown | 29th April 2021 | Culture, Leadership, Relationships, Talent Development
Popular opinion is that leaders don’t have time for developing relationships, for the soft interpersonal stuff. Wrong. Great leaders appreciate that strong relationships are fundamental to their success. Relationships matter to them because they know that when there...
by Mark Farrer-Brown | 31st October 2020 | Leadership, Managing Conflict, Relationships
As you go about your working day, you have many conversations. Most are casual, not particularly significant or impactful. And then in a split second a casual conversation can turn into something else – a tricky conversation that can have a material impact on your...
